Track an Order
Check status with your order number and email.
Find answers fast. Prices display in USD; crypto totals are calculated at checkout.
Check status with your order number and email.
Open your store and start listing in minutes.
See marketplace fees and the payout estimator.
Delivery expectations and return rules.
Item prices are shown in USD. The final crypto total is calculated at checkout using the coin/network you select.
Your available options appear at checkout and in your wallet. You’ll see any network fee before confirming.
On the order page. Sellers post tracking and messages there—keep all communication on‑platform.
Refunds are issued in crypto to your original wallet after a return is approved (if applicable). Network fees may apply.
Apply at /vendor-registration. Complete your profile, store logo/banner, and policies.
After network confirmation, funds settle to your PlayPurse wallet. See examples on /fees.
Yes—set clear delivery or scope details. For services, outline timeline and revision terms.
Configure vendor shipping (zones & rates) for physical goods. Disable shipping for digital items.
Crypto totals reflect the current rate for the coin/network you choose at checkout. You’ll see the final amount before paying.
Provide the order number, coin/network, amount sent, destination address, and transaction hash. Our team reviews and updates the order accordingly.
Once a seller approves a refund/return, crypto is sent back to the original wallet. Network fees may apply.
Each seller sets a handling time (e.g., 1–2 business days). Check the listing or order page.
Sellers add tracking to the order; you’ll see it on the order page. You can also use the tracker below.
Policies vary by seller. See the listing or the store policy for the return window, condition rules, and who pays return shipping.
No. Fees apply when an order is paid.
A small percentage of the item price (excluding shipping & taxes). See the current rates and examples on /fees.
Network (miner) fees are charged by the blockchain network at time of payment and are shown before you confirm.
Reset your password from the sign‑in page. If you still have trouble, contact Support with your account email and any error message.
Use a strong, unique password and enable any available multi‑factor options. Never share private keys or seed phrases.
Items that are illegal in the origin (where they’re shipped from) or the destination (where they’re shipped to) are prohibited. Listings that violate applicable law or platform rules may be removed.
Review our Terms, Risk Disclosure, and AML/KYC Policy.
Most issues resolve quickly with clear photos and tracking info. Keep all communication on the order page.
Include the order number, item photos, tracking screenshots, and (for payments) the transaction hash, coin/network, amount, and destination address.
If unresolved after messaging, contact Support with your evidence so we can review and assist.
Enter your order number and billing email to view status.
We’re here for account, orders, and payments questions.